Crossbar how To's & FAQ's

Create Your Account

1. Click "Sign Up" that will show at the top left of the site over your organization's logo.
2. Enter the email address and password you'd like to set up for your account.
3. A verification email will be sent to the email you enter to activate the Crossbar account.
4. Once you have verified the account, you'll be able to enter your name and phone number to complete your account set up.

Adding Your Player(s)

1. After you complete your account setup, you'll be prompted to add a Participant/Player to your account.

If you need to add another participant to your account at any time, you can follow these steps:

1. Log into your Account and choose "Account"
2. On the Participants tab of your Account menu, select "Add Participant"
3. Select Add Participant
4. Complete Player Profile (name, birthdate)

Your Account Menu

When logged into your account on your association's website, you'll see the following options when you choose "Account."

Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.

Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.

Volunteer: Here you can sign up for volunteer events your association has added, if they exist.

Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.

Settings: Here you can update your account name, phone number, email address and password.

Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications from your organization.

Adding a new user account (such as an additional parent/grandparent or even one for the player) is easy, and you can add as many accounts as you need to your player profile. It is important to remember that these instructions must be completed by the primary user.

1. Log in to your association's website using your email address. This must be done on the association's website, not the mobile application or on the generic Crossbar website.
2. Click Account in the top navigation
3. Click Participants in the left navigation (click the down arrow if you are accessing the website from a mobile device).
4. Click 'View Details' (or click on the player bubble) on the participant in question.
5. Once on the player profile, click +Add at the top:
6. Enter the user's email address (person you're adding).
7. If the user already has an account, they will be added immediately. If the user does not have an account, a verification email will be sent to them. They must click on the link to verify their email and create an account by supplying their name, selecting a password, and a phone number. The user will be added once they have completed the creation of their account.

Need to add more than one? Refresh the page after step 6, and you can add another!

We understand that syncing your player or team schedules with your personal calendars is a helpful way to keep families and players organized all season long!

To sync your calendar to your personal device from your association's website, ensure you are logged in, then navigate to the Family Calendar at the top left of the site.

From there, you'll see the full calendar of events for all of your teams or participants, with the option at the top right of the screen to download a Calendar Feed.

Selecting the Calendar Feed will bring you to a menu, where you can follow specific instructions for ensuring you download the Family Calendar to your preferred calendar: Google Calendar, Apple Calendar, or Microsoft Outlook.

Calendar FAQ's:

• I have two players who want to see only their schedule without their sibling's practices/games; how do I import only one team's schedule?
• To ensure each of your players has their personalized schedule on their synced devices, we recommend adding an account on Crossbar that just has access to each player. Click here for more instructions on how to add a new account to a participant.
• For example, if one player has an email address, add their email address to their player participant on the site. Then your player can log into the site with their email and sync their family calendar that will just show their schedule. You can then do the same thing for your additional players.
• Can you download the Calendar Feed from the mobile app?
• Yes, you can navigate to your Family Calendar from the mobile app menu to import the calendar. From Apple devices, the calendar will open in the Apple Calendar; from Android Devices, the calendar will open in Google Calendar.
• My family calendar isn't showing any events, how do I make sure my schedule is listed?
• If your Family Calendar does not have any events, there could be a few reasons.
• If you have just gone through registration, your player may not be rostered to a team yet; your organization will likely add your player to a team soon to start scheduling events.
• If your player is rostered to a team, your organization may not have added events to the calendar yet.
• If you do not have a participant associated with your account, you'll need to have the primary account add you to that participant for you to see their team's events on your calendar. More info on that here!
• I have a question that is not answered here. How do I get more help?
• Please reach out by emailing help@crossbar.org.

To edit your payment method or view a summary of your payments on your association's site, please log in to your association's site and go to your "Account."

From there, you'll see a Billing option on the left menu.

The Billing page allows you to view your payments/balances, as well as edit or remove old Payment Methods.

If you have questions about the Balances, please reach out to your association's registrar at registrar.eajha@gmail.com. If you see any errors while editing or removing a payment method, please reach out to Crossbar at help@crossbar.org.